FREEZE

PLEASE NOTE: The bodē nyc support team will be taking some much-needed time off around the holidays, so there will be limited support available. All customer support requests submitted between December 23 - December 31, 2020 will be processed on or after January 4, 2021.

Need to freeze your membership? Our policies permit one account freeze for a minimum of 14 days up to 60 days, once per calendar year. You must submit your freeze request at least 14 days in advance of your requested date. Please allow up to three business days (excluding weekends) for requests to be processed. You will receive an email confirmation once your freeze request has been approved.

PLEASE NOTE: Live Stream Subscriptions can not be frozen, only cancelled. If you need to cancel your subscription please visit: bodenyc.com/cancel

Medical freezes do not count toward any member’s once per calendar year freeze.

  • Pregnancy: If your doctor believes that you should not continue your practice during your pregnancy, you may request an open-ended suspension. A doctor’s note must be provided at the time of request.

  • Injury/Surgery:  Open-ended suspensions are also allowed in the cases of injury or surgery if you provide us with a doctor’s note stating the medical necessity of your freeze.

PLEASE NOTE: bodē nyc memberships are inactive during the period defined in your freeze request, which includes a suspension on membership payments and the ability to book classes through our website, mobile app and the MindBody app. Any requests to freeze your account may result in a change to your automatic monthly payment schedule.

Introductory offers, class packs, and annual memberships can not be frozen except with a valid doctor’s note.

COVID-19 Update

DID YOU KNOW?! Live Stream classes are included in all active memberships. Your membership is what keeps our community going. If you are in a financial situation to keep your membership active, our staff thanks you!

At this time, we are granting open-ended suspensions to all members in financial hardship due to the COVID-19 health crisis. Please be sure to select “COVID-19 Open-Ended Freeze” on the form below. You will receive an email confirmation when your request has been processed.